FAQs

General Information

The Global Marketplace platform connects businesses from North America and Europe with high-quality agencies and contractors globally to provide remote professional services across various domains.
The Global Marketplace partners with contractors and agencies from India, Pakistan, and beyond. These contractors and agencies are carefully selected based on their proven track records, professional expertise, and ability to deliver high-quality services. They offer reliable and cost-effective solutions tailored to meet the needs of North America and Europe businesses.

Businesses join a call with a Global Marketplace representative to define their requirements, and are matched with suitable agencies. Once matched, businesses and contractors finalize terms, sign contracts, and proceed with the project.
Yes. The Global Marketplace representative will propose an agency well-suited to your business needs. However, you can request to review the profiles and project portfolios of shortlisted agencies or conduct technical interviews to select the agency that best meets your needs.

No, contracts and payments are managed directly between businesses and contractors. However, we provide guidance and support during the onboarding and initial matching process.
Disputes should be addressed directly between the contracting parties. The Global Marketplace team may offer guidance but does not mediate disputes.

No platform usage fee is charged for businesses, agencies, or contractors.
Rates are determined by the contractors and agencies. Businesses can negotiate terms directly with them.

The Global Marketplace coordinator conducts regular check-ins with both agencies and businesses throughout the life of a project to ensure both parties are aligned and addresses any concerns during the initial stages of the project.
Yes, if needed, we can assist in finding a replacement contractor or agency to ensure the work continues smoothly.